Healthcare
Healthcare Call Centers
Need to improve your healthcare customer support? Are you interesting is instantly upgrading your technology while cutting costs? Need to scale your support operations quickly? If so, outsourcing to a healthcare call center in the WCC Network might be the perfect solution! As you know, many competing trends and regulations are significantly impacting the rapidly changing medical field today. Therefore, Worldwide Call Centers has been positioned to simplify the process of finding a medical call center to optimize patient, provider, and payer support. Our Senior Advisors are specialists in finding call center solutions for healthcare companies. Thus, we can help you enhance the patient experience, improve the accuracy of communications, maximize the value of every interaction, and achieve greater utilization of healthcare call center services. The WCC Team will undoubtedly reduce your costs whether your company is a payer, provider, pharmacy, manufacturer, government organization, or a major employer.
Our Medical Call Centers can provide:
- HIPAA and CMS Compliant Facilities
- Licensed and Non-Licensed Life & Health Insurance Agents in all 50 States
- Large capacity to meet your year-round and seasonal peak support for Medicare Advantage Open Enrollment
- Medical Call Centers based in the US and International Locations
Whether you need 24 x 7, seasonal, full-time, or part-time call center agents, we can help you find and hire the best call centers that fit your requirements and objectives. Since our advisors average over 25 years of outsourcing experience, you can count on WCC to find the call center agencies that will provide ROI by reducing costs and increasing revenue.
The call centers in our network specialize in a full range of services including:
- Member Services & Appointment Reminders
- Product or Service Introductions
- Patient Satisfaction & Post Discharge Surveys
- Literature and Information Requests
- Sales & Inbound Healthcare Customer Support
- Open Enrollment & Activation Services
- Claims Status & Plan or Benefit Changes
- Outbound New Member Acquisition & Welcome Calls
- Lead Generation & Appointment Setting for Field Agents
- Rate Change Support & Billing Support
- Enrollment and Application Processing
- Win Backs & Retention
- Seminar Registrations and Reservations
- Staff Recruitment Screening
Need to hire a great Domestic or Nearshore Call Center? Then, WCC is your outsourcing connection to find a great agency straightaway! For a FREE consultation or to request more information, contact Worldwide Call Centers today.
