Outsourcing

Advantages of Outsourcing, Outside Call Center, Outsourcing Call Centers, Call Center Operations

Advantages of Outsourcing

Nine Advantages of Call Center Outsourcing Operating an in-house call center involves significant upfront investment plus relentless ongoing fixed & variable costs.  Internal call center operations also place intense demands on human resources, require complex technology, and can distract from focusing on your core business.  Therefore, an increasing number of companies are realizing that keeping

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Call Center Agents, Customer Service

Customer Service

Empower Your Customer Service Team When it comes to your customer service call center, employee empowerment is defined as allowing phone agents to make quick decisions in favor of the customer.  Moreover, it is critically important for organizations to give their customer service team the power to make decisions without supervisor approval.  Business and government

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Offshore Call Centers

Offshore Call Centers

Domestic vs Offshore Call Centers Offshore. Call. Centers.  These three words can often invoke negative feelings to consumers in many western nations.  Much of that is justified.  Some companies have implemented offshore outsourcing services in India or The Philippines incorrectly over the years.  They staffed poorly trained agents with thick accents and did everything possible

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Email Support

Email Support

Tips for Better Email Support Think email is “Old School”? Think again.  Social, text, live chat and advanced self-service are creating a lot of buzz in contact centers these days, but now is not the time to forget email. It’s time to make it better.  Many customers still prefer to email customer support. Phone remains

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