Latin America

Call Center Agents, Nearshore Agencies, Overflow Call Center, Overflow Call Handling, Nearshore Call Centers, Nearshore Call Center Outsourcing, Nearshore Agencies

Nearshore Outsourcing

Nearshore call center outsourcing involves the delegation of customer support services to service provider located in a neighboring country.   They typically will share similar time zones, language, and cultural affinity with the business’s target customer base. This model stands in contrast to offshore outsourcing, where services are provided by companies situated in distant regions, often […]

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Call Center Agents, Customer Service

Customer Service

Empower Your Customer Service Team When it comes to your customer service call center, employee empowerment is defined as allowing phone agents to make quick decisions in favor of the customer.  Moreover, it is critically important for organizations to give their customer service team the power to make decisions without supervisor approval.  Business and government

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