Call Center Blog

Customer Support

Empowering Your Customer Support Agents Employee empowerment in customer support is defined as allowing phone agents to make fast decisions on the spot in favor

Customer Satisfaction, Customer Contact, Customer Feedback, Monitoring, Lead Generation Outsourcing

Improving Customer Satisfaction

Four Keys To Improve Customer Satisfaction Many customers are becoming more demanding in terms of quality and interaction speed. Time is limited and they can

Choosing a Call Center Broker

Working with a Call Center Broker is a great way to gain industry knowledge and outsource successfully. The WCC team is ready to be your Call Center Broker today!

Data Cleansing

Three Tips for Spring Data Cleansing… The long hard winter is finally over! It’s starting to feel like spring – the sun is shining, the

Call Center Agencies

Communicating With Your Call Center Outsourcing Company My colleagues often hear me say that “there is no such thing as too much communication when it

Great Customer Experience

Great Culture = Great Customer Experience Corporate culture is often difficult to understand and even harder to control. A dysfunctional culture in your call center

Low Cost Call Centers

The Best Applications for Low Cost Call Centers Many companies have considered using low cost call centers in India, Pakistan, The Philippines, Eastern Europe or

Customer Support Outsourcing

Five Reasons to Outsource Your Customer Support Business is growing and your management team is balancing customer satisfaction with maintaining margins. Your goal is to

Call Center Agents, Nearshore Agencies, Overflow Call Center, Overflow Call Handling, Nearshore Call Centers, Nearshore Call Center Outsourcing, Nearshore Agencies

Increasing Call Center Agents | Overflow Call Handling

Business is Booming? Time to Outsource! When business is booming and call volume is increasing, you may find that dedicating more call center agents to

Customer Experience

Improving Customer Experience | Mobile Smartphones have become an indispensable facet of our lives that is driving everything from our socialization to our purchasing habits

US Labor Shortage

Labor Shortage Issues in 2023, the biggest issue for many companies is a lack of available skilled & unskilled employees. As workers walk out or

The Future of AI in Call Centers: Humans and Machines Working Together

When I started my first call center job back in 1992, artificial intelligence (AI) was already a topic of discussion. Many people were worried that technology and automation would soon replace human agents. In fact, I even took an AI class in college three decades ago. Fast forward to today, with AI advancing rapidly thanks to innovations like ChatGPT and Bard, and those same concerns about AI replacing human agents are resurfacing. But here’s the reality: AI will not replace humans on a large scale—at least not in the

Outsourcing to Tunisia

Tunisian Call Centers have emerged as a prominent outsourcing destination over the past 10 years. Call centers in Tunisia have recently been attracting international businesses seeking cost-effective multilingual support solutions. This North African country boasts a strategic location, a skilled multilingual workforce, and a supportive business environment. Therefore, contact centers in Tunisia have become an ideal hub for companies looking to enhance their customer support operations. In this article, we will explore the reasons behind the increasing popularity of call center outsourcing in Tunisia and the advantages it offers to

Outsourcing to Bulgaria

Bulgaria has emerged as an attractive destination for call center outsourcing over the past 15 years. Call centers in Sofia, Plovdiv & Varna are drawing attention from businesses worldwide seeking cost-effective, efficient, and high-quality customer service solutions. With a strategic geographical location, a well-educated workforce, and a strong emphasis on multilingual capabilities, Bulgarian call centers have become rising stars in the global outsourcing industry. In this article, we will explore the key reasons behind the increasing popularity of call centers in Bulgaria. 1. Cost-Effectiveness and Competitive Pricing One of the