Top 5 Outsourcing Concerns
Hiring international call centers can make even the most seasoned executive a little nervous. In reality, there are many reasons to be concerned. An outside company is being hired to speak directly with your customers on your behalf. However, these concerns can be easily addressed by hiring the right agency to handle your call center operations. Here are the top 5 outsourcing concerns of our typical clients:
1. Rogue Agencies
If every call center in the world was a stable, professional agency, we would be out of business. Worldwide Call Centers is in business precisely because there are numerous “rogue” or poor quality agencies in existence today. Thus, our clients utilize our knowledge of the industry and our direct experience with call centers in the Worldwide Network to minimize their risk and maximize their odds of success. There are many great call centers out there – Let us show you the way!
2. Too Expensive
Call Center Outsourcing isn’t “cheap”. However, cost reduction is often the driving force behind the decision to hire an external agency. Our Senior Advisors analyze the needs of our clients from around the world. Then, we help to find a balance between the quality and type of services needed with the desire for a low cost solution. WCC is ideally suited to recommend the most cost effective call centers with over 100 agencies in 30 different countries.
3. Loss of Control
“Control” of the call center operation is always a concern when outsourcing is considered. However, our professional agencies offer a wide array of features to provide the control that our clients demand. These features include remote monitoring, remote training, onsite training, digital recording, & comprehensive reporting services. Thus, our clients will never lose control of their international call center operations regardless of the agency location.
4. Language Barrier
Many clients are concerned about the presence of strong accents when considering a call center agency. This is true whenever the agency is located outside of their immediate geographical area (whether that is in “Memphis” or “Manila”). Professional Call Centers in the Worldwide Network typically employ “Accent Neutralization” techniques to solve this issue. Call center management will essentially train their agents to speak with the desired accent – whether that is: American (South), American (General), British, or Australian. In most cases, this allows your outsourcing activity to go virtually unnoticed by customers. That is the real goal of outsourcing!
5. Outsourcing Stigma
Over the past few years, the media has attempted to make “Outsourcing” into a four letter word. However, we believe that outsourcing is not only good for our clients – but it is good for the US and Global economy. International and Domestic Outsourcing should be defined as work that is being performed by the most effective labor source available (whether that is in Omaha or Bangalore). Recent technological innovations have allowed for a much more efficient utilization of labor – which will enrich all of us in the long run. We don’t run away from the “Outsourcing” term – We Embrace It!
Worldwide Call Centers is your source for the best global call centers in customer service, tech support, telemarketing, lead generation, market research, sales, & more. Please call +1.719.368.8393 or complete our online form to request a consultation.
