Call Center Blog

Advantages of Outsourcing

Nine Advantages of Call Center Outsourcing Operating an in-house call center involves significant upfront investment plus relentless ongoing fixed & variable costs. Internal call center

Customer Support Metrics

Top Five Trackable Customer Support Metrics Satisfied customers are the life blood of every business. They grow your revenues, bring repeat business and spread the

Customer Service

Empower Your Customer Service Team When it comes to your customer service call center, employee empowerment is defined as allowing phone agents to make quick

TCPA Compliance

Five TCPA Compliance Tips While direct marketers have enjoyed direct access to potential new customers with mobile phone numbers, many consumers don’t appreciate it. In

Call Center Guidelines

Six Call Center Outsourcing Guidelines Call Center Outsourcing can be a great move for your business – or a painful mistake if done incorrectly. Here

Hiring a Call Center

Seven Tips for Hiring a Call Center Agency Hiring a call center agency can be a great move for your business or a painful

Offshore Call Centers

Domestic vs Offshore Call Centers Offshore. Call. Centers. These three words can often invoke negative feelings to consumers in many western nations. Much of that

Email Support

Tips for Better Email Support Think email is “Old School”? Think again. Social, text, live chat and advanced self-service are creating a lot of buzz

The Future of AI in Call Centers: Humans and Machines Working Together

When I started my first call center job back in 1992, artificial intelligence (AI) was already a topic of discussion. Many people were worried that technology and automation would soon replace human agents. In fact, I even took an AI class in college three decades ago. Fast forward to today, with AI advancing rapidly thanks to innovations like ChatGPT and Bard, and those same concerns about AI replacing human agents are resurfacing. But here’s the reality: AI will not replace humans on a large scale—at least not in the

Outsourcing to Tunisia

Tunisian Call Centers have emerged as a prominent outsourcing destination over the past 10 years. Call centers in Tunisia have recently been attracting international businesses seeking cost-effective multilingual support solutions. This North African country boasts a strategic location, a skilled multilingual workforce, and a supportive business environment. Therefore, contact centers in Tunisia have become an ideal hub for companies looking to enhance their customer support operations. In this article, we will explore the reasons behind the increasing popularity of call center outsourcing in Tunisia and the advantages it offers to

Outsourcing to Bulgaria

Bulgaria has emerged as an attractive destination for call center outsourcing over the past 15 years. Call centers in Sofia, Plovdiv & Varna are drawing attention from businesses worldwide seeking cost-effective, efficient, and high-quality customer service solutions. With a strategic geographical location, a well-educated workforce, and a strong emphasis on multilingual capabilities, Bulgarian call centers have become rising stars in the global outsourcing industry. In this article, we will explore the key reasons behind the increasing popularity of call centers in Bulgaria. 1. Cost-Effectiveness and Competitive Pricing One of the